Technical Delivery Lead

We are looking for a hands-on Technical Delivery Lead to own daily Salesforce support with the help of a Salesforce support admin to ensure consistent, high-quality delivery. The role requires clear communication across time zones and teams, and a strong sense of ownership over platform quality, delivery, and process improvement.

Requirements

• 5+ years of experience in Salesforce development, platform administration, or technical delivery roles
• Strong hands-on experience with Salesforce configuration (Flows, validation rules, etc.), Apex, Lightning Web Components, and platform tools
• Prior experience coordinating or leading Salesforce teams, including triage, delegation, and delivery tracking
• Demonstrated ability to work across both support/ticket streams and project environments
• Experience managing SLA-bound work queues and balancing competing inbound requests
• Familiarity with integration concepts (AppExchange, REST APIs, middleware tools) and ability to troubleshoot data flows across systems
• Strong communication and documentation skills, especially when working across distributed teams
• Comfortable working in Agile or hybrid delivery models with business stakeholders and technical partners

Benefits

• Bonus