Help Desk Support Technician II

The Help Desk Support Technician II provides advanced technical support and acts as a Tier 2 escalation point for the Help Desk team, responsible for the efficient diagnosis and resolution of complex hardware, software, and network issues. This role manages IT assets, provides mentorship to junior staff, and collaborates with senior technical teams to ensure seamless IT operations across the organization.

Requirements

• High school diploma or equivalent, Associate’s degree in Information Technology preferred
• CompTIA A+ required; Network+, Security+, or Microsoft certifications preferred
• Minimum 3 years of hands-on experience with workstation support, including operating systems, applications, and hardware support in a 200+ user environment
• Minimum 2 years of experience troubleshooting client-side networking and connectivity issues
• Strong knowledge of Microsoft environments, Active Directory, TCP/IP networking, and network printing
• Experience with Virtual Desktop Infrastructure (VDI) and remote support tools
• Strong MS Outlook, MS Office, and enterprise application support skills
• Knowledge of antivirus, anti-spyware, and endpoint protection solutions
• Proven ability to work effectively in a results-driven, customer service-oriented support team
• Excellent communication, organizational, and customer service skills
• Ability to multi-task with strong organizational and time management skills
• Good self-direction and ability to problem solve and work as a team
• A sense of humor

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance