Call Center Agent, BAR
Foundation for California Community CollegesSacramento, California, United States
Posted December 3, 2025
41000 - 43000 USD year
Full Time
About the Company
The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.
Job Description
We are seeking a Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges. The Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required.
Requirements
- Ability to receive, screen, and schedule consumer appointments over the telephone.
- Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program.
- Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team.
- High proficiency with database-related software applications and other office equipment required.
- Ability to learn quickly and willing to ask for help.
- Knowledge of the operating structure of various air quality programs.
- Knowledge of current principles and practices of customer service required.
Benefits
- Competitive compensation
- Generous PTO
- Holidays
- Medical, dental, and vision plans
- Flexible Spending Accounts
- Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness offerings
- CalPERS retirement program
- Optional 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer