French Customer Service Representative for a Fintech Service Company - Porto, Portugal
Foundever®Porto, Portugal
Posted October 14, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
Foundever is seeking a French Customer Service Representative for a Fintech service company in Porto, Portugal. The role involves handling customer and merchant inquiries via various channels, managing customer data, improving customer service processes, and contributing to the overall business strategy. The ideal candidate will be fluent in French, possess strong English communication skills, and be motivated to provide excellent customer service.
Requirements
- Native or proficient level of French
- Intermediate level of English
- Excellent listening and written/oral communication skills
- EU citizenship or valid work permit for Portugal
- Self-organized, planning, and prioritization skills
- Patience, empathy, and ability to manage stress
Benefits
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities
- Fun company-wide initiatives
- Life-long skills and experience
- Excellent work culture
- Foundever program