Manager, Customer Success
FourKites, Inc.Chicago, Illinois, United States
Posted August 1, 2025
Full Time
About the Company
FourKites is a global leader in AI-driven supply chain transformation technologies, offering an Intelligent Control Tower that creates a real-time digital twin of orders, shipments, inventory, and assets. By combining AI-powered digital workers, FourKites helps companies prevent disruptions, automate routine tasks, and optimize performance across their supply chains. Processing over 3.2 million supply chain events daily, FourKites supports 1,600+ global brands in making faster decisions and transitioning from reactive tracking to proactive supply chain orchestration.
Job Description
Join FourKites as a Manager of Customer Success to lead a team of Customer Success Managers and provide a best-in-class customer experience. Key responsibilities include developing and managing a team, building relationships with customer executives, and collaborating with other leaders to meet customer expectations.
Requirements
- Manage and influence behavior through persuasion, negotiation, and consensus building
- Understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
Benefits
- Competitive compensation with stock options
- Outstanding benefits
- Collaborative culture
- 5 global recharge days
- Parental leave
- Annual wellness stipend
- Volunteer days
- Opportunities to learn and celebrate diversity
- Access to leading AI tools
