Service Appointment Coordinator

Join Fox Toyota Lexus as a Service Appointment Coordinator to manage service appointment scheduling, ensure exceptional customer experience, and support the service team.

Requirements

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.

Benefits

• Health, Dental, & Vision Insurance
• PTO & Paid Holidays
• 401(k) plan with company match
• Career Development Opportunities