Customer Service Specialist (G-Project)

We are seeking a Customer Service Specialist to be the primary point of contact for customers, responsible for handling inquiries, resolving issues, and ensuring a positive experience with a company's products and services.

Requirements

• Responsible for recording and processing customer requests.
• Resolving customer requests (if necessary) and communicating solutions and responses to customers.
• Compiling daily, weekly, and monthly reports for Customers and sending these reports - through the specified channels, by deadline.
• Fulfilling customer orders, based on the production plan.
• Communicating any changes to the production plan to the customer, (positive or negative) that affects the commitment made previously to fulfill the order.
• Install and maintain electrical components of manufacturing machinery.
• Communicating any potential problems or obstacles to the production plan management and also making recommendations to resolve the issues.
• Compiles data from other departments to produce reports for the clients.
• Executing new product introduction projects, coordinating schedules, tracking changes, and communicating them to the customer.
• Ensures that projects are planned based on customer goals, deadlines, and coordinates the execution of each sub-activity based on the preliminary schedule.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid holidays
• Paid time off