Customer Supply & Experience Manager
frank greenLondon, England, United Kingdom
Posted October 26, 2025
Full Time
About the Company
frank green is not a person. It’s a philosophy. We started with an honest approach to sustainability – reducing single-use waste by reimagining cups and bottles. Since its inception in 2014, frank green has grown into one of the world’s most loved reusable cups and bottles brands and is rapidly expanding around the world - specifically the US. We all want to do better by our planet. We know how bad single-use coffee cups, water bottles, and plastics are for the environment. Our mission is to stop the manufacturing and use of single-use items by creating innovative products that are stylish, good for the environment and made to fit you.
Job Description
frankgreen is a sustainable Australian-based business focused on beautiful, plastic-free design. They are seeking a Customer Supply & Experience Manager to lead the development and management of supply chain processes for their London-based business, working with both local and global stakeholders. This role involves managing customer expectations, analyzing performance data, and driving improvements to customer and operational efficiency.
Requirements
- Strong leadership abilities and project management skills
- Ability to thrive in a fast-paced, dynamic environment
- Customer-focused mindset with a passion for delivering exceptional service
- Strong knowledge of supply chain processes, logistics, and inventory management
- Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
- Advanced systems & processes skills (setup/develop and maintain) and experience with Netsuite ERP
Benefits
- Hybrid work environment
- Generous discounts on products
- Career growth opportunities
- Birthday leave
- Health insurance
- Retirement plan benefits
