Solutions Engineer
FrontSan Francisco, California, United States
Posted February 9, 2026
Full Time
About the Company
Front is an AI-driven customer service platform that blends automation with human oversight, enabling companies to route every interaction to the most suitable resource - AI, a human agent, or a hybrid approach. The platform centralizes email, shared inboxes, and collaboration tools into a single SaaS solution, empowering teams to manage customer requests efficiently while maintaining high quality. With a client roster that includes Uber Freight, Navan, and Stripe, Front demonstrates its ability to scale exceptional service for more than 9,000 organizations worldwide. Its distinctive value lies in providing real-time insights and workflow automation that help teams improve customer experience without sacrificing control or safety.
Job Description
Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. The role involves developing technical product expertise and defining creative product solutions to expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.
Requirements
- 4-7 years of solutions engineering or architecture
- Proven success in partnering with sales teams
- Experience working with or integrating AI-powered features
- Strong understanding of software design principles
Benefits
- Competitive salary
- Equity
- Private health insurance
- Paid parental leave
- Flexible time off policy
- Mental health support
- Family planning support
- $100 per month Lifestyle Stipend
- Wellness Days
- Winter Break
