Talent Development & Quality Assurance Specialist

Manage and execute quality assurance activities, develop and deliver training programs, conduct assessments, and facilitate workshops to ensure service excellence and compliance with standards. Collaborate with support leaders and business stakeholders to align training and QA efforts with operational goals.

Requirements

• 5-7 years' relevant experience in Contact Centre industry
• Experience in Talent Development, Quality Assurance, Training Coordination within Customer Services environment
• Bachelor's degree in Business Administration, Human Resources, Education, Information Technology, or a related field
• Relevant certifications such as Certified Quality Improvement Associate (CQIA), Certified Professional in Learning and Performance (CPLP), or equivalent
• Demonstrated proficiency with learning management systems (LMS), digital training tools, or quality assurance platforms