The Customer Service & Sales Support Representative role involves helping customers place and manage their orders, supporting the company's efforts to dispatch orders promptly, and serving as the primary contact between the customer and internal team members.
Requirements
- Serve as direct point of contact for order management for a determined set of accounts.
- Provide backup for any account when the head of customer service is out of the office.
- Reply to customer inquiries within one business day, even if only to acknowledge the inquiry while further research is being done.
- Enter customer purchase orders (POs) into the SAP system and notify Account Managers and Scheduler of new orders entered.
- Manage open orders in SAP.
- Research, resolve and respond to customer inquiries in a positive, supportive manner.
- Communicate customer complaints, product issues or failures to the Quality, Sales, and Engineering departments.
- Support Account Managers or the head of Customer Service during quoting, costing and other customer relationship duties as requested.
- Collect and coordinate shipping documentation required to support the Duty Drawbacks program.
- Manage daily activity required for this effort.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Vacation days
- Holidays
