Data Entry Specialist (SAP and Salesforce)

The Data Entry Specialist, MI Business Operations is responsible for entering, validating, and maintaining accurate data related to customer support contracts and associated assets within enterprise systems. This role requires careful attention to detail, familiarity with contract and asset hierarchies, and coordination across operations, finance, and service teams.

Requirements

• Enter and update support contract data in ERP, CRM, or contract management systems.
• Establish, link, and maintain customer assets under support contracts, ensuring accurate relationships between serial numbers, product IDs, and contract terms.
• Verify contract start and end dates, coverage levels, and entitlements for each asset.
• Perform periodic audits of data to ensure alignment between contracts, service records, and billing systems.
• Process contract renewals, amendments, cancellations, and terminations according to approved procedures.
• Collaborate with operations to resolve discrepancies in asset or contract data.
• Maintain accurate digital and physical records following company data governance policies.
• Generate reports and dashboards to support KPI tracking (e.g., contract coverage rates, active asset counts).
• Support process improvements that enhance data quality and system integration related to contracts and assets.
• Monitor, manage, and respond to email inquiries in shared mailboxes

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Retirement plan
• Life insurance
• Disability insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Paid holidays