Field Support Engineer II

Field Support Engineer II provides technical support to key account and strategic customers for both established and new products. Conducts onsite visits to troubleshoot and resolve issues, build strong customer relationships, and understand specific support requirements. Collaborates closely with Sales, Engineering, Production, and Test teams by providing valuable customer feedback to drive continuous improvement in FIIS products and services.

Requirements

• Excellent customer interaction skills
• Minimum 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or equivalent combination of education and experience
• Advanced reasoning skills to analyze and solve customer problems
• Ability to work collaboratively across multiple functional departments
• Excellent written, verbal, and presentation skills; proficient in English
• Strong math and computational skills
• Knowledge of wiring, mechanical systems, and electronics
• Familiarity with complex computer technologies
• At least 2 years of customer support experience, including 1 year of field service support
• Ability to educate customers on systems and troubleshoot problems effectively

Benefits

• Competitive wages
• Generous benefits package
• Friendly, dynamic working environment