Technical Field Support Engineer III - Europe

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities.

Requirements

• Excellent customer interaction skills
• Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master’s degree; or a PhD with 3 years’ experience.
• Expert level understanding of digital printing technology.
• Advanced reasoning skills to analyze and solve customer problems.
• Ability to work collaboratively across many functional departments.
• Excellent written, verbal and presentation skills; command of the English language.
• Strong math and computational skills.
• Minimum 5 years of customer support experience, including 3 years of field service support.
• Ability to educate customers on systems and trouble shoot problems.

Benefits

• Competitive wages
• Generous benefits package
• Friendly, dynamic working environment