Service Desk Agent (MD)
FujitsuMontreal, Quebec, Canada
Posted July 23, 2025
Full Time
About the Company
Fujitsu is a global leader in digital services that transform organizations and the world through innovation aimed at building trust and sustainability in society.
Job Description
Assist customers by being the SPOC for all technology-related issues and requests, ensuring compliance with client’s technical and quality standards and procedures.
Requirements
- High School Diploma or equivalent
- Previous experience in a Service Desk or Customer Service environment
- Two Years Technical School or Technical Certifications
- Intermediate Microsoft Office Skills
- Customer Service and Soft Skills
- Experience working in a customer-focused role / support environment
- Experience in troubleshooting mobile devices and network connectivity
- Experience working with Active Directory and basic account administration process and support
- Proficiency in English
Benefits
- Opportunity to work with a client’s technical and quality standards and procedures
- Chance to develop strong customer relationships and act as an escalation point for the customer
- Potential to learn about current customer needs and develop an understanding of the customer’s environment and service delivery requirements
