Customer Success Specialist - Ottawa

Fullscript is seeking a Customer Success Specialist to provide exceptional customer experience in Ottawa, ON. The ideal candidate is passionate about customer satisfaction, has strong communication skills, and is tech-savvy.

Requirements

• Service Obsessed
• Master of Details
• Relationship Builder
• Tech-savvy
• Ability to multi-task and manage customer service platforms
• Strong verbal and written communication skills
• Strong organizational skills
• Adaptable nature
• Team player mindset
• Flexibility with scheduling
• Experience with Gladly and other SaaS productivity tools
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or wellness certifications

Benefits

• Flexible Paid Time Off program
• Fullscript's RRSP match program
• Stock Options
• Custom benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends
• Training budget and company-wide learning initiatives
• Employee Wellness Programs