Customer Experience Executive (Contract)
Funding SocietiesKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 17, 2026
Full Time
About the Company
Funding Societies | Modalku is Southeast Asia’s largest unified SME digital finance platform, licensed in Singapore, Indonesia, Thailand, and registered in Malaysia, with operations in Vietnam. The company delivers up to US$1 billion in annual business financing through its SME digital lending, savings, and investment services, empowering underserved enterprises across the region. It differentiates itself through a comprehensive ecosystem that includes strategic acquisitions such as CardUp and partnerships with local banks, backed by prominent investors including SoftBank Vision Fund, Khazanah Nasional, and VNG Corporation. Recognized with multiple industry awards, the firm is committed to fair financial access and positive societal impact.
Job Description
Funding Societies | Modalku is looking for a Customer Experience Executive to deliver best-in-class regional customer experience via omni-channel support, own customer success metrics, and collaborate with internal stakeholders to develop campaigns and service procedures.
Requirements
- 1-2 years of experience in Customer Experience or Customer Support
- Proficiency in English (written and verbal)
- Attention to detail and strong sense of accountability
- Ability to work in a fast-paced start-up environment
Benefits
- Flexible working hours
- Mental health and wellness initiatives
- Tech support with company laptop and equipment/tools
