Sales and Retention Assistant - Magazine Subscriptions
Future PublishingCardiff, Wales, United Kingdom
Posted September 24, 2025
25000 - 26500 GBP year
Full Time
About the Company
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands. Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US. Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications. We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
Job Description
Future PLC is seeking a Retention assistant to join their team in Cardiff, Wales, to retain magazine subscribers. The role involves handling cancellation requests, achieving KPIs, resolving customer issues, and maintaining customer data. This is a hybrid position with work from the office and remote work.
Requirements
- Customer-focused and conversational skills
- Sales experience is advantageous
- Excellent retention or selling skills
- Prioritise and manage workload and time
- Good collaboration skills
- Customer service experience
Benefits
- Uncapped leave
- Profit share
- Share incentives
- Wellbeing support
- Share purchase plan
- Internal job family level