IT Application Support Specialist
FWD InsuranceTaguig, Philippines
Posted November 11, 2025
Full Time
About the Company
FWD Group is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets.
Job Description
FWD Group is seeking an IT Application Support Specialist to join their team in the Philippines. The successful candidate will be responsible for providing first-level incident resolution, troubleshooting, and support for FWD's applications and systems. The role requires a strong understanding of ITIL principles, knowledge of MS Office applications, and experience in production support. The ideal candidate will have a degree in Computer Science or a related field, with at least 5 years of experience in insurance application support.
Requirements
- 4-year course degree in Computer Science, B.S. in Information Technology or related field
- At least 5 years of experience in insurance application / production support
- Knowledge of MS Office applications
- ITIL principles knowledge
- Relevant certification such as PSM, ITIL, Cloud Certifications (AWS/Azure Developer, AWS/Azure practitioner...etc.)
- Ability to work on-call/remote and be flexible in a fast-paced dynamic environment
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Collaborative and dynamic work environment