Service Technician

Service Technician required to service and program burglar alarm and low-end analog or IP based video wiring and equipment. Must meet quality and standards listed in Service Guidelines.

Requirements

• Complete service jobs to quality and standards listed in Service Guidelines
• Meet or exceed installation requirements and Score Card metrics
• Maintain appropriate level and quality of all assigned tools
• Attend all required seminars, training courses, and classes assigned from management
• Minimize loss of productivity and maximize utilization
• Proficiently utilize tools/methods for problem solving
• Utilize basic knowledge of networking and Wi-Fi configurations to resolve problems
• Install or repair basic security systems, alarm devices, or related equipment
• Install or repair basic analog and IP based electronic video components and wiring
• Follow blueprints of electrical layouts, residential layouts and building plans
• Install or repair audio and visual smart devices
• Provide and maintain all licenses, permits or technical qualifications
• Respond to emergency situations during work hours
• Diagnose and troubleshoot equipment problems through various troubleshooting techniques
• Keep a stocked, neat, and accurate inventory
• Maintain and service assigned company vehicle
• Actively upsell, install, and activate new products and services
• Collect payment for services and products on all chargeable service calls and up sells
• Pursue professional development (I.E., experience and certifications in Access Control and High-End Video)
• Adhere to all requirements, processes, and deadlines
• Provide consistent excellent customer service