Loyalty Product Specialist
Galadari BrothersUnited Arab Emirates
Posted July 9, 2025
Full Time
About the Company
Galadari Brothers is a diversified conglomerate with over six decades of experience in heavy equipment, motors, media, food & beverage, engineering, travel & tourism, real estate, sports, facilities management, and contracting. Headquartered in the UAE, the company operates across multiple industries including media (Khaleej Times), food retail (Baskin Robbins, Dunkin’), automobiles (Mazda, Komatsu), and heavy equipment. Galadari employs a global team of over 6,000 from diverse nationalities, serving over 70 million customers annually in the UAE and beyond.
Job Description
The Loyalty Product Specialist will collaborate with business stakeholders to identify needs, analyze processes, and develop business cases for loyalty programs. This role involves managing loyalty platforms, analyzing member feedback, and supporting system stability. The specialist will work with multiple teams to implement updates and ensure high-quality member experiences.
Requirements
- Collaborate with business stakeholders to identify needs and gather requirements.
- Analyze current business processes and workflows to identify inefficiencies.
- Develop business cases, process flows, and user stories.
- Work with cross-functional teams to define solutions and ensure alignment with business goals.
- Create reports and dashboards using business intelligence tools.
- Monitor and report on loyalty program performance metrics.
- Support the operations team with backend tool operation and optimization.
- Collect and analyze member feedback to assist in developing new app features.
