Customer Success Manager

As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. You'll build trusted relationships, drive product engagement, and ensure customers achieve their business goals through our solutions.

Requirements

• Minimum 3+ years in customer-facing roles
• Proven track record of owning and managing customer meetings
• Strong passion for delivering best-in-class customer experience
• Ability to translate data into compelling success stories and actionable insights
• Comfortable working cross-functionally with Sales, Marketing, Product, and Operations
• Proactive mindset for identifying solutions and managing execution to completion
• Interest in product capabilities and applying them to solve customer challenges
• Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges
• Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery

Benefits

• Diversity and Inclusion