Workforce Management Analyst
Gear IncThanh Khê Ward, Vietnam • Thanh Khê Ward, Vietnam
Posted December 12, 2025
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team.
Requirements
- University Degree, ideally in a relevant degree such as data analyst or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication;
- Solid knowledge of workforce management in BPO industry, including planning, scheduling, and forecasting;
- Content Moderation familiarity is a plus;
- Excellent data analysis skills with strong logical thinking mindset;
- Ability to organize and analyze data in a structured manner;
- High level of critical thinking, attention to details;
- Familiar with Google Spreadsheet, Excel is a must;
- Good reporting and presentation skills;
- Fast-learning and open to change.
- Incorruptible integrity;
- Initiative and has a strong work ethic;
- Excellent time management and organizational skills;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry.
Benefits
- Attractive salary and benefits;
- Insurance covered by the company after the probation;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
- Fantastic internal events;
- Paid leave (12 days/year).