Staff Conversational AI Designer
General MotorsUnited States
Posted December 22, 2025
Full Time
About the Company
General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
Job Description
We are looking for a talented, curious, and highly motivated Staff Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.
Requirements
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI.
- Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
- Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
- Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Health benefits
- Dental benefits
- Vision benefits