Principal PS Consultant - Workforce Engagement Management

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Principal PS Workforce Engagement Management (WEM) Consultant, you will partner closely with customers and internal teams to implement and optimize our industry-leading WEM suite.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• At least 10 years of experience in contact center operations with increasing levels of responsibility.
• 8+ years of experience implementing or managing Workforce Engagement Management (WEM) or Workforce Management (WFM) solutions.
• Proven ability to lead strategic planning, change management, and process transformation initiatives.
• Experience managing large-scale programs that drive operational improvements in contact centers.
• Strong analytical, problem-solving, and technical aptitude with a track record of learning new tools quickly.
• Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders.
• Ability to prioritize effectively and meet deadlines in a fast-paced environment.
• Experience with Agile methodologies including sprint planning, epics, and user stories.
• Willingness to travel up to 25%, including international locations.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments