Senior Customer Success Manager

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Customer Success Manager, you will play a key role in enabling enterprise customers to transform their customer experience (CX) through AI-powered Experience Orchestration.

Requirements

• 8+ years' experience in a technology-related field, including consulting and enterprise account management
• Bachelor's Degree in a tech or business-related field
• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions a plus
• Experience in a call center, BPO, or service provider environment, or direct experience interacting with such organizations as a customer.
• Native/Fluent Japanese and Business level English language proficiency (written and speaking)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement