Senior Director - Access Control

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Director, Product Management – Access Control, you will define and lead the vision for the access control capabilities that make the Genesys Cloud platform secure, scalable, and intelligent.

Requirements

• 10+ years of product management experience, with proven success leading SaaS or CCaaS platform initiatives.
• Demonstrated expertise & technical knowledge in access control, user lifecycle management and identity frameworks.
• Track record of building and executing product strategies that balance usability, compliance, and scalability.
• Strong experience managing ambiguity and influencing global, cross-functional teams beyond direct authority.
• Exceptional executive communication skills with the ability to articulate complex technical strategies to both technical and business audiences.
• Big-picture thinker with the ability to dive into details to drive execution excellence.
• Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains.
• Bachelor’s degree required; MBA or equivalent advanced degree preferred.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments