Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager - HR Transformation & Operations leads the strategy, design, and delivery of HR analytics and performance measurements across the global People Operations organization.
Requirements
- Develop and maintain a global performance measurement strategy
- Define and implement key performance indicators
- Lead the collection, analysis, and interpretation of data across HR operations
- Translate data into meaningful insights and narratives
- Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation
- Partner with HR leadership and executive stakeholders to present findings and recommendations
- Foster a data driven mindset across People Operations
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments