Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are seeking a talented Voice UI Designer to join our Self-service and AI team to create exceptional voice and chat experiences for our customers.
Requirements
- Lead discovery processes within the Self-service and AI team to understand customer needs and identify optimal self-service solutions
- Conduct customer workshops to design tailored solutions leveraging Genesys and third-party products
- Create and maintain sophisticated conversational design flows that optimize for intent detection, speech recognition, and directed dialogue
- Develop IVR solutions, bots, and routing applications for both speech and chat interactions
- Collaborate with Genesys technical teams and business partners throughout the development lifecycle
- Stay current with evolving Genesys self-service technology and third-party bot platforms
- Maintain expertise in AI technologies supported by professional services
- Provide feedback to product teams regarding APIs, product features, documentation, and architectural improvements
- Contribute to best practices and methodology development
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
