Assistant Manager

Join Genpact as an Assistant Manager to shape the future of work and drive change for global enterprises. As a Team Lead in our Fintech Card Services contact center, you will serve as a key support role between agents and management while maintaining your own customer service responsibilities.

Requirements

• Handle customer interactions professionally and resolve quality issues and complaints
• Navigate multiple systems and tools simultaneously while engaging with customers
• Apply critical thinking to determine root causes and provide immediate resolution
• Process transaction dispute intake and claims according to established procedures
• Document all customer interactions accurately in the CRM system
• Meet or exceed call productivity metrics
• Identify and escalate complex voice interactions when appropriate
• Report trending call issues to management
• Adapt quickly to process changes and maintain call quality

Benefits

• Competitive salary
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Diverse and inclusive workplace culture
• Comprehensive training and development programs
• Recognition and reward for outstanding performance
• Generous paid time off and holidays
• Access to cutting-edge technology and tools