Consultant – IT Support

We are inviting applications for the role of Consultant – IT Support at Genpact, a leading advanced technology services and solutions company. The role involves providing 24x7 Level 1 IT Service Desk support through various channels and implementing self-service/self-help resources and services. You will work in a fast-paced environment and have the opportunity to learn from top engineers and data scientists.

Requirements

• Technology and service desk background
• Graduate in any stream
• ITIL certification
• Multitasking skills
• Ability to pay attention to detail
• Good communication skills
• Familiar with ITIL framework
• Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10
• Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites
• Expertise in Active Directory administration, including creation of domain/exchange accounts
• Excellent troubleshooting skills
• Good interpersonal skills and attention to customer service
• Ability to work effectively in a fast-paced environment
• Ability to communicate effectively
• Ability to effectively prioritize incidents and service requests
• Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary