Senior Manager

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. We're inviting applications for the role of Senior Manager, People Leadership, to manage a team and drive different channels for timely delivery.

Requirements

• Manage 700+ FTEs across different line of businesses
• Manage a team of 3-5 supervisors
• Monitors and manages activities to support service level agreements for Genpact Philippines
• Maintains daily connect with clients and stakeholders
• Conducts root cause analysis of SLA deviations, action plan development and resolution
• Administers entitlement planning and scheduling
• Produces and analyzes daily efficiency reports
• Publish reports required by stakeholders
• Attends centralized or site management meeting, as required
• Supports process improvements, Lean/Six Sigma projects
• Other assigned tasks as required by the business
• Forecast required Head Count for incoming business (Staffing requirement and forecasting)

Benefits

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress