Group Lead System Engineer

The Group Lead Systems Engineering & Endpoint Platforms (India Site Lead) is responsible for establishing and operating a high-quality global L1 service desk, while acting as the technical authority and site lead for India. The role combines deep hands-on endpoint and systems expertise, Jira Service Management configuration capability, and team-building responsibility, ensuring reliable L1 support for global employees using Jamf and Microsoft Intune, and providing L2/L3 support for India site systems.

Requirements

• Strong hands-on experience with Jamf and Microsoft Intune.
• Proven experience supporting macOS and Windows endpoints.
• Solid experience with Jira Service Management configuration and administration.
• Strong understanding of ITIL / ITSM frameworks.
• Good knowledge of enterprise networking (LAN, WAN, Wi-Fi).
• Experience supporting AV and collaboration systems.
• Ability to independently handle L2 and L3 incidents.
• Leadership & Professional

Benefits

• Personal growth in leadership, commercial acumen and technical excellence.
• To be part of a global, high growth organization.
• A vibrant, culture of people passionate about transformation and making a difference.
• A competitive reward package that truly awards our top talent.
• A chance to make a true impact on society and the planet.