Customer Service Representative II

Customer Service Representative II ensures customer expectations are accurately determined and are fully met, providing guidance to less experienced representatives and supporting specific customers.

Requirements

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price
• Builds customer relationships to drive repeat business
• Orders items to ensure appropriate inventory levels are maintained for customers
• Expedites backorders
• May handle customer returns
• Assists less experienced Customer Service Representatives with addressing customer needs

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay