Customer Experience Manager (English, Polish and Spanish)
GetResponsePoland
Posted August 25, 2025
78000 - 102000 PLN year
Full Time
About the Company
GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing automation, and content monetization. With over 25 years of expertise, GetResponse goes beyond email with tools to help grow and engage audiences, create and sell courses, and turn ideas into income. It’s the go-to solution for building a personal brand, selling products and services, and fostering a loyal community.
Job Description
GetResponse is seeking a Customer Experience Manager to be the primary point of contact for MAX customers, focusing on product adoption, feedback gathering, and providing solutions. The role involves building strong relationships, elevating customer satisfaction, and managing customer success planning. The company is a global, remote-friendly SaaS provider with 400,000+ SMBs and 1,000+ enterprise customers.
Requirements
- Excellent command of English, Spanish, and Polish (min. C1 level each)
- Permanent residence in Poland
- Previous experience in customer service / customer success roles
- Proactive approach and self-organization skills
- Superb verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work independently and in a team
Benefits
- Hybrid work model
- Home office set up
- Private medical care
- Employee referral program
- Corporate life insurance
- Flexible working hours
- Wellbeing and mental health culture
- Modern equipment
- English classes
- Internal initiatives
