A Level III Field Service Technician will utilize their technical expertise to provide on-site servicing, installation, and repair of complex electromechanical equipment. The role requires technical competence, strong communication skills, and flexibility for long hours and travel.
Requirements
- Apply company policies and procedures to complete routine tasks effectively.
- Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
- Represent the company professionally at all times.
- Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
- Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
- Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment.
- Record maintenance activities using approved methods and procedures.
- Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management.
- Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
- Assist with the on-site training of less experienced field service technicians.
- Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.
- Perform all activities safely and adhere to company safety policies and procedures.
- Complete other duties as assigned.
Benefits
- G+D makes the lives of billions of people around the world more secure.
- We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology.
- We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech!
- We are an international technology group and traditional family business with over 14,000 employees in 40 countries.
- Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.
