Electromechanical Field Service Technician III

Electromechanical Field Service Technician III will utilize technical expertise to provide on-site servicing, installation, and repair of complex electromechanical equipment, maintaining high customer satisfaction through data-driven tools and proactive attention to customer needs.

Requirements

• Apply company policies and procedures to complete routine tasks effectively.
• Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
• Represent the company professionally at all times.
• Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
• Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
• Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
• Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment.
• Record maintenance activities using approved methods and procedures.
• Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management.
• Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
• Assist with the on-site training of less experienced field service technicians.
• Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.
• Perform all activities safely and adhere to company safety policies and procedures.
• Complete other duties as assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance