Electromechanical Field Service Technician III

A Level III Field Service Technician will utilize their technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.

Requirements

• Apply company policies and procedures to complete routine tasks effectively
• Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues
• Represent the company professionally at all times
• Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness
• Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience
• Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures
• Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment
• Record maintenance activities using approved methods and procedures
• Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management
• Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs
• Assist with the on-site training of less experienced field service technicians
• Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses
• Perform all activities safely and adhere to company safety policies and procedures
• Complete other duties as assigned

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan