Onboarding Specialist
GiftogramNew Jersey, United States
Posted October 16, 2025
Full Time
About the Company
Giftogram is a leading B2B platform since 2012, empowering businesses to build stronger relationships with employees and customers through gift cards. Offering a wide range of national, local, and charitable options without fees or minimums, Giftogram provides personalized digital and physical gifting solutions worldwide. Known for exceptional customer support and user experience, the company is recognized as one of the highest-satisfaction software providers in its industry.
Job Description
Giftogram is seeking a Customer Onboarding Specialist to help new enterprise customers with their technical needs. The role involves onboarding new customers, configuring integrations, and providing technical support. The ideal candidate is customer-obsessed and a solutions engineer who can translate complex information into plain language.
Requirements
- 3+ years in a customer-facing technical role (onboarding, solutions engineering, implementation, or support)
- Familiarity with APIs, SSO, and integrations
- Comfort troubleshooting and documenting technical workflows
- Excellent communication and empathy
- Bias for action and continuous learning
