Gladly is a CX platform that puts the customer at the center of every conversation.
Gladly is looking for a Senior Data Scientist to join their AI & Research team. The role involves building a deep understanding of the business, customers, and problems they face, designing and performing analyses to improve customer service automation and Hero efficiency, and providing guidance to other teams about best practices for gaining insight into product behavior.
Gladly is a CX platform that puts the customer at the center of every conversation.