Senior Data Scientist
GladlyUnited States
Posted October 23, 2025
150000 - 180000 USD year
Full Time
About the Company
Gladly is a CX platform that puts the customer at the center of every conversation.
Job Description
Gladly is looking for a Senior Data Scientist to join their AI & Research team. The role involves building a deep understanding of the business, customers, and problems they face, designing and performing analyses to improve customer service automation and Hero efficiency, and providing guidance to other teams about best practices for gaining insight into product behavior.
Requirements
- 5+ years of experience working with data to solve problems and make decisions
- Strong track record of designing, prototyping, scaling and launching data science products
- Excellent SQL and python skills for data manipulation, exploration and visualization
- Strong understanding of ML algorithms
- Excellent communication skills; able to turn data into compelling and actionable insights
- Customer-centricity and product focus
- Learning mentality; willing to dive into new domains and technology
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends
- Fully remote work environment
- Professional growth and an inclusive workplace
