Staff Software Engineer, AI & Automation

Gladly is a remote-first company that values flexibility, curiosity, and collaboration. As a Staff Software Engineer, you'll help define the future of customer service by applying generative AI in meaningful, real-world ways.

Requirements

• 5-10+ years of full-stack engineering experience, including large-scale product development and team leadership
• Proven ability to turn ambiguous ideas into shipped product, especially in early-stage, 0-to-1 settings
• Passion for AI and automation
• Deep experience, or willingness to learn, TypeScript, React, Go, and PostgreSQL
• Strong communication and collaboration skills
• Customer-centric mindset
• Data-driven approach

Benefits

• Competitive salaries
• Stock options
• Comprehensive benefits
• Generous paid time off
• Parental leave
• Home office stipends