The Fraud Reporting Analyst I, II is responsible for developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, and performance and productivity reports.
Requirements
- Develop and publish meaningful dashboards of KPIs and other metrics related to fraud staff and system performance.
- Compile and publish MBRs featuring KPIs, achievements, challenges, and risks of all pillars within Enterprise Fraud Management.
- Maintain and update KPIs as data and reporting needs evolve.
- Support and validate data collection and usage for a wide range of reporting purposes.
- Support document collection and distribution for fraud incident management activities.
- Document and report on fraud trends, and alert performance.
- Distill larger reports/data sets into key points and action items.
- Survey processes and procedures; develop workflows and process diagrams.
- Review, draft, update and maintain departmental policies and procedures in coordination with department supervisors and subject matter experts.
- Collaborate with Fraud Analytics, Fraud Operations, and Dispute Resolution, along with external business lines such as Data Analytics, Digital Experience, Payment Operations, RFS Operations, and others.
- Provide ad hoc reporting as requested.
- Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities.
- Champion continuous improvement and standardized processes that drive productivity and quality across the credit union.
- Perform other duties as assigned.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
