Intermediate Implementation Specialist

Global Relay is a career-building company that offers a comprehensive total rewards package, including a competitive salary range of $60,000—$70,000 CAD, and a supportive environment that encourages growth and continual learning. As an Implementation Specialist, you will work on SaaS/cloud-based implementations, juggling multiple customers at one time, leading their technical and/or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.

Requirements

• 1 to 3 years of experience in SaaS ‘hands on’ implementation, configuration and setup or equivalent
• Goal-oriented self-starter who can work independently as well as excel in a team environment with minimal supervision
• General understanding of domains, networking principles, message flow, and email protocols
• Excellent interpersonal and communication skills with top-drawer telephone and email etiquette
• Ability to work on several projects concurrently, with good quality results and high attention to detail
• Strong analytical and problem solving skills
• Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset
• Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have
• Experience with Salesforce CRM and Confluence is desirable

Benefits

• Comprehensive extended health benefits program
• Virtual healthcare
• Wellness allowance
• Annual allotted vacation days
• Paid sick days
• Maternity/parental enhancement program
• Bonus
• RRSP contribution matching program
• Subsidized meal program