Global Relay is a career-building company that offers a comprehensive total rewards package, including a competitive salary range of $60,000—$70,000 CAD, and a supportive environment that encourages growth and continual learning. As an Implementation Specialist, you will work on SaaS/cloud-based implementations, juggling multiple customers at one time, leading their technical and/or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.
Requirements
- 1 to 3 years of experience in SaaS ‘hands on’ implementation, configuration and setup or equivalent
- Goal-oriented self-starter who can work independently as well as excel in a team environment with minimal supervision
- General understanding of domains, networking principles, message flow, and email protocols
- Excellent interpersonal and communication skills with top-drawer telephone and email etiquette
- Ability to work on several projects concurrently, with good quality results and high attention to detail
- Strong analytical and problem solving skills
- Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset
- Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have
- Experience with Salesforce CRM and Confluence is desirable
Benefits
- Comprehensive extended health benefits program
- Virtual healthcare
- Wellness allowance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental enhancement program
- Bonus
- RRSP contribution matching program
- Subsidized meal program