Lead, Customer Success, SMB
Global RelayVancouver, British Columbia, Canada
Posted October 8, 2025
110000 - 135000 CAD year
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a Lead, Customer Success, SMB to manage, motivate, and train a team of Customer Success Managers. This role focuses on driving customer success strategies, building strong customer relationships, and ensuring the team meets upsell and retention goals. The Customer Success Lead will work closely with Sales, Legal, and Product teams to provide a valuable customer journey and drive strategic engagements.
Requirements
- Degree or Diploma and/or 5+ years of account management or related experience
- Previous managerial and leadership experience
- Excellent verbal and written communications skills
- Experience with Salesforce or other CRM systems is highly desirable
- Resourceful with strong problem solving skills
Benefits
- Paid sick days
- Maternity/parental enhancement program
- Corporate bonuses
- RRSP contribution matching program
- Virtual healthcare
- Wellness allowance
- Subsidized meal program