Technician, Technical Customer Support
Global RelayVancouver, British Columbia, Canada
Posted November 17, 2025
60000 - 75000 CAD year
Full Time
About the Company
Global Relay is a career-building company that offers a supportive environment for employees to grow and develop their skills.
Job Description
Global Relay is a career-building company that offers a supportive environment for Technical Customer Support Team members to provide exceptional customer service, troubleshoot technical issues, and contribute to the growth of the team. The role involves working with top financial industry clients, enhancing or troubleshooting their technical environments, and collaborating with internal staff. The company values diversity, inclusion, and employee growth, offering a comprehensive total rewards package, including competitive compensation, extended health benefits, and opportunities for career advancement.
Requirements
- Minimum of 3 years in technical support
- Minimum of 2 years of customer-facing experience
- Excellent interpersonal and communication skills
- Critical thinking skills and strong analytical skills
- Ability to exercise good judgment and discretion with confidential information
- Strong working knowledge of various email and networking technologies
Benefits
- Comprehensive extended health benefits program
- Annual allotted vacation days
- Paid sick days
- Maternity/parental enhancement program
- Corporate bonuses
- RRSP contribution matching program
- Subsidized meal program