Manager, Customer Care
GoFundMeUnited States • New York, New York, United States •
Posted September 15, 2025
96000 - 144000 USD year
Full Time
About the Company
GoFundMe is a leading crowdfunding platform that empowers individuals to raise funds for personal causes, community projects, or global initiatives. With over 200 million donors and $15 billion raised, the company provides essential tools for sharing stories and transforming compassion into actionable support. GoFundMe stands out through its user-friendly interface, extensive community, and a management team with diverse industry expertise.
Job Description
GoFundMe is seeking a Customer Care Manager to lead their Americas-based Care organization and ensure exceptional customer support experiences. This role involves leading a regional team, making strategic decisions, and collaborating with European counterparts to build and grow the Care organization. The manager will focus on achieving the organization's mission of helping people help each other and providing exceptional support to customers.
Requirements
- Directly manage, empower, & develop Customer Care leaders and Care individual contributors.
- Lead and mentor Care team members.
- Maintain a strong culture of care, trust, inclusion, & accountability.
- Actively foster leadership in Care.
Benefits
- Competitive pay
- Comprehensive healthcare benefits
- Financial assistance for hybrid work and family planning
- Flexible time-off policies
- Mental health and wellness resources
- Learning, development, and recognition programs
