Substitute Safety Support Specialist

We're looking for a utility team member to help our customers & their community and isn't afraid to roll up their sleeves and help out wherever needed. As a Substitute/Limited Part-Time SSS, you will handle incoming Beacon active planning alerts and escalate to school officials in the protection of students’ mental health and safety.

Requirements

• Complement the Beacon SSS team by taking on available shifts when extra team members are needed
• Review Beacon alerts and escalate via phone calls to school administrators to take appropriate action
• Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building
• Contribute to training, enablement, implementation, and support resources
• Actively participate in SSS team-building projects
• Supporting overall Technical Support tickets as business needs arise

Benefits

• Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
• Partner with enthusiastic and talented colleagues who are compelled to do good in the world
• Grow and scale with one of the fastest growing EdTech companies