Executive - Customer Support
GoKhanaKarnataka, India
Posted December 31, 2025
Full Time
About the Company
GoKhana, a subsidiary of ToBox Ventures, transforms the food experience by digitizing ordering and management across diverse environments such as workplaces, schools, hospitals, restaurants, and homes. Leveraging a suite of SaaS solutions— including food ordering, website integration, and end-to-end cafeteria management—the company delivers streamlined, technology-driven services that simplify both user experience and operational complexity. Its guiding principle of simplicity ensures intuitive interfaces and efficient workflows, reducing friction for both providers and consumers. Backed by seasoned technology leaders with proven scaling expertise, GoKhana positions itself as a versatile, user‑centric partner in the evolving food technology landscape.
Job Description
The Executive - Customer Support will handle merchant escalated cases, work with internal stakeholders to extract resolution, and identify opportunities for process improvement.
Requirements
- Bachelor’s degree in any Stream
- A min. experience of 1 year
- Proficient with MS Office
- Relevant experience in Merchant Helpdesk or Customer Experience
