Customer Services Manager
Gold's Gym - SoCalLos Angeles, California, United States
Posted October 20, 2019
Full Time
About the Company
Gold's Gym SoCal Group operates 23 full‑service fitness centers across Southern California, blending over five decades of fitness expertise with modern equipment and innovative training programs. The gyms feature state‑of‑the‑art strength and cardio machines, a cardio‑cinema, boxing and heavy‑bag areas, a pool, sauna, and a comprehensive wellness suite, all designed to support members of every skill level. Clients benefit from world‑class personal trainers, diverse group‑exercise classes, and a supportive community that encourages personal transformation. The company’s distinctiveness lies in its blend of heritage, cutting‑edge facilities, and a culture of individualized attention that empowers members to reach their best selves.
Job Description
Gold’s Gym is seeking a Customer Service Manager to serve their members and contribute to a world-class experience. The role involves providing excellent service, managing operations, handling issues, and ensuring a clean and safe environment. It's an opportunity to grow within a supportive and collaborative team, focused on member success and community engagement.
Requirements
- Manage Operations team to ensure policies and procedures are followed at all times
- Manage Cash deposit and manage memberships to ensure issues are addressed promptly
- Manage Medallia for timely and accurate member concerns
- Oversee front desk operations, including checks-in and cash handling
Benefits
- Work in a fun environment with great people
- Free gym memberships and discounts
- Great benefits package that includes 401k, medical, vision and dental
- Opportunities to grow within the company