Tram Operator

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Requirements

• Ability to meet time and attendance requirements.
• Ability to work all schedules including days, evenings, weekends and holidays.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Ability to physically lower passengers and repel out of the tramway cabin under the direction of the Director of Ops & Facilities and staff, also to be able to switch to Auxiliary Mode of operation (backup).
• Excellent communication and superior customer service skills.
• Ability to problem solve a situation, including the identification of consequences resulting from the correct/incorrect operation of aerial tramway equipment.
• Ability to learn, understand and follow verbal and/or written instructions.
• Skill in operating personal computer utilizing a variety of computer software.
• Working knowledge/familiarity of tram operations systems.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to balance the requirements of focusing totally on center console operation and providing service to walk-up inquirers.
• Ability to work directly with the public, providing prompt and courteous information and assistance on an as needed basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Ability to stay calm, cool and collected in the event of a tram operation stoppage of any kind, guests riding with you will be looking to you for guidance and/or direction.

Benefits

• Seasonal Employee Layoff Bonus Plan
• Discretionary performance bonuses